The corporate governance criteria of CyD correspond to a set of practices and policies that seek to ensure transparency, accountability and ethics in all business operations and decisions. The commitment is to maintain the highest standards of corporate governance to protect the interests of shareholders, customers, employees and society as a whole.
Management Cycle
The “Management Cycle” is a tool that allows CyD to periodically evaluate its strategic priorities and manage the action plans associated with them. This process is divided into four phases, each with a specific objective.
Compliance
In line with its purpose and values, CyD demands in its corporate actions and those of all its collaborators, executives, contractors and main suppliers, a strict respect for the legal framework in which its business environment is developed.
In addition, CyD has a Conduct Committee, which appoints a Crime Prevention Officer, who must ensure compliance with the model and manage the respective complaints. The company seeks a culture of comfort in speaking up and reporting, so that complaints are treated with total confidentiality, without reprisals for those who report.
Ethical Code of Conduct
The Code of Ethical Conduct is a behavioral guide that contemplates the concepts of ethics and good conduct, which must be applied permanently by each employee of the company.
The main issues that regulate the relationship between CyD employees and third parties are contained in the Integrity and Ethics Principles, such as:
Corporate policies
CyD has five corporate policies, which establish a framework to guide the conduct and actions of employees. These policies demarcate the ethical, legal and responsible behavior of the company and its employees.
Technology development
CyD is constantly looking for ways to use technology to improve the company’s transparency and accountability.
Platform created internally to keep track of asset manager, contract portfolio, payment management, procurement, contracting management, satisfaction surveys, among others.
CyD Ingeniería’s technology company focused on software development for the company and third parties. It is also an Oracle Partner, which allows it to distribute software such as Primavera P6, Cloud, Aconex, among others.
CyD participates as an investor in a seed capital fund with the purpose of promoting software development projects in Latin America, mainly related to engineering and construction.
Integrated Management System (IMS)
CyD’s Integrated Management System (IMS) provides guidelines and guidance in accordance with ISO standards 9001 – 14001 – 45001, standardizing the processes and activities carried out by the people responsible for them.
Customer satisfaction
CyD aims to provide a good after-sales service and to obtain information that allows the company to improve its performance in each of the projects it participates in. To this end, it uses an internal customer satisfaction platform, which allows those responsible for each project to send a satisfaction survey, according to pre-established criteria.
The methodology used corresponds to the Net Promoter Score (NPS), which measures the probability that a client will recommend services to third parties.
